☻ FAQs ☻

 

everything is sold out! when will you be restocking?

restocks tend to be around 4-6 weeks apart, however this can change depending on how busy the store is & if I am experiencing any delays. all restocks will be announced over on the @mialayzell instagram or check the announcement bar at the top of the website.

where is my ordeR?

this is a slow fashion brand, so please allow around 6-8 weeks for you order to be made & you will receive a despatch email once it has been shipped. it is just me working on your orders, I do all the designing, pattern cutting, sewing, quality control, packaging, posting & admin etc so your patience is really appreciated! if it has been over 8 weeks since you placed your order, i’m probably a little behind so please be patient whilst I make your new pieces - if you are concerned you can always contact me here.

do you ship to my country?

I ship everywhere! if your country is missing from the shipping options for some reason please get in touch so I can add your country. unfortunately shipping prices have gone up recently which is completely out of my control & any import or customs fees added upon arrival to your country are also out of my control and will be your responsibility. there is more info on shipping here.

do you offer bespoke garments?

yes! we can work together to create your dream Mia Layzell piece in whatever shape and fabric you like. please fill in the bespoke order request form here and I will get back to you as soon as possible with an estimate

can I make changes to a garment?

yes! if you would like to make a small change to a garment such as adding/taking off a couple of inches on the length, changing a Long sleeve to a short sleeve or changing a colour or two in a knitwear piece, you can leave this information in the notes section at checkout :)

if you want to make bigger changes or would like something that isn’t currently available, please fill in the bespoke order request form here and I will get back to you as soon as I can

can I return my order?

when ordering, please keep in mind this is a tiny one-woman business and so any returns can have a huge impact - therefore returns are strongly discouraged

please get in touch If the item you have received is faulty or is not the one you ordered

I cannot accept returns on custom sized pieces as I will be unable to re-sell a garment made to your exact measurements

I urge everyone to Read the size guides and measuring guides super carefully before placing an order

the full returns policy can be found here.

what size shall I get?

all garments have a size guide on their product page listing the garment measurements for each size to help you decide which size to choose. If you fall outside of these measurements or just want a custom fit, we offer custom sizing completely free of charge

there is a measuring guide here to help you measure yourself properly. if you are still unsure, drop me an email or a DM on instagram.

how should I care for my garments?

YOU SHOULD ALWAYS HAND WASH YOUR PIECES IN COOL WATER WHEREVER POSSIBLE AS THIS IS THE MOST GENTLE WAY TO CARE FOR YOUR HANDMADE ITEMS AND USES LESS WATER

IF YOU NEED TO USE A WASHING MACHINE, PLEASE WASH ON A LOW TEMPERATURE AND PLEASE DO NOT TUMBLE DRY. RESHAPE YOUR PIECES WHILST DAMP AND DRY FLAT OR HANG GENTLY TO DRY NATURALLY

knitted garments are hand wash only

IF YOU CARE FOR YOUR ‘Mia Layzell’ PIECES PROPERLY THEY SHOULD LAST YOU A LIFETIME ☻