shipping
everything is handmade to order so please allow 6-8 weeks for me to make your order
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shipping prices are dependent on weight and will be calculated at checkout
UK orders: all UK orders will be posted tracked 48 which usually delivers within 2 working days but please allow up to 5 working days
international orders: all International orders will be posted with tracked shipping for which a tracking number will be provided. Each country’s delivery time will vary.
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due to Brexit, there have been changes to shipping from the UK to eu countries, therefore I am not responsible for any customs or duties charges that may occur. unfortunately these charges are completely beyond my control and if you have any questions you should contact your local customs officE. I also cannot mark your order as a gift on the customs form in order to avoid charges.
returns.
I am unable to accept returns or offer refunds on custom-sized or bespoke pieces as I am unable to re-sell an item that has been made to your specific measurements or design requests. please take extra care when measuring yourself in order to avoid any problems. alterations are provided for a small charge, however if I have made a mistake with your measurements I will be more than happy to alter the piece for you free of charge, just get in touch!
remnant/sample sale items are non-refundable.
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as a very tiny business that makes every single item to order, returns can have a big impact, so I strongly encourage all customers to consider this when placing an order for a garment they are unsure will suit them & discourage customers returning items they no longer want
✿ this is not fast fashion ✿
please contact me to discuss returns if your order:
- arrived damaged/faulty
- is not as advertised
unfortunately you may not be able to return your order if:
- your order does not fit due to providing incorrect measurements or does not fit despite the individual garment measurements being advertised
- you have damaged the garment
- your parcel was not delivered due to providing the wrong address, missing delivery attempts/failing to collect from delivery centre
- you decide you no longer want the item
on the rare occasion a return is accepted, the customer will have to cover the cost of the postage and all items must be unworn with all tags still attached & items must be returned within 14 days of the return being agreed otherwise no refund will be issued.